Open Position

Account Coordinator

Account Coordinator

Entry-level, remote administrative role supporting back-office and account setup and maintenance. In the Account Coordinator position, you will assist our Sr. Account Executives through providing administrative support, report creation and maintenance, audit and update site listings, as well as effectively communicate to both internal and external teams. Previous experience in product merchandising, marketing, online retail, customer service and data management are a plus. The Account Coordinator role acts as the point person for all administrative aspects of the division including account creation, problem resolution, listing compliance, updates, etc. The Account Coordinator reports directly to the Account Manager.

Responsibilities:
  • Client Management – apply for and create online accounts, collect, organize and update client information, create and manage online product listings, create support cases and work with clients/customers, monitor listings and inventory levels, inventory replenishment
    • Monitor accounts for listing issues, resolve issues as they arise and report corresponding status
    • Email customer support for assigned accounts in order to support product listings with technical issues
  • Create new e-commerce product listings and update existing listings on all assigned channels
  • Upload images and videos to listings, fill out upload templates and execute bulk product uploads on assigned accounts
  • Perform customer service activities – reviews management and response, customer communication, reporting and feedback to Account Manager
  • Make changes to price sheets, and product information documents as needed
  • Report progress status to team leadership
  • Generate listing reports as requested by team leadership
Requirements:
  • Administrative experience
  • Experience with Microsoft Office Suite, Google Business Suite, Web Forms, Adobe Suite
  • Strong written and verbal communication skills
  • Attention to detail, highly-organized
  • Ability to meet deadlines and manage competing priorities
  • Strong work ethic, results-driven
  • Ability to perform conscientious and effective customer service
  • Ability to work independently with minimal direct oversight
  • Strong problem-solving ability
Benefits:
  • Paid vacation time
  • Medical, dental and vision insurance
  • Company provided life insurance, short-term disability and long-term disability
  • 401K with up to 4% match with no vesting period
Apply now